GPS FORUM

>A colleague has asked me to sort out her TT One XL UK & Ireland which has
>stopped working.
>
> When I connect it to my XP laptop, Windows displays a box by the system
> tray reporting it as a TT v4.
>
> When I switch the TT on the screen displays the Application isnt
> installed graphic.
>
> Ive reset the TT following the instructions on TTs web-site to no
> effect.
>
> Ive installed TomToms HOME application and turned off the firewall but
> the HOME software reports that it can find no TT device connected. I have
> allowed the HOME software free access to the Net.
>
> I posted a support request to TomTom on Friday morning but have received
> no response.
>
> Can anyone suggest how I get this sorted please?
>
> If I cant get HOME to recognise the device I dont see how Im going to
> be able to reinstall the software, (I assume HOME will do that
> automatically?).

>dave @ stejonda wrote in
>message news:MmRSDiBcsOIHFA1a@privacy.net...
>>A colleague has asked me to sort out her TT One XL UK & Ireland which has
>>stopped working.
>>
>> When I connect it to my XP laptop, Windows displays a box by the system
>> tray reporting it as a TT v4.
>>
>> When I switch the TT on the screen displays the Application isnt
>> installed graphic.
>>
>> Ive reset the TT following the instructions on TTs web-site to no
>> effect.
>>
>> Ive installed TomToms HOME application and turned off the firewall but
>> the HOME software reports that it can find no TT device connected. I have
>> allowed the HOME software free access to the Net.
>>
>> I posted a support request to TomTom on Friday morning but have received
>> no response.
>>
>> Can anyone suggest how I get this sorted please?
>>
>> If I cant get HOME to recognise the device I dont see how Im going to
>> be able to reinstall the software, (I assume HOME will do that
>> automatically?).
>
>Just a though.........are your USB ports seeing the device ?
>

>
> Having searched the archives of this newgroup on Google Groups and seen
> reports of HOME being stymied by software firewalls I also turned off
> the Bullguard firewall thats installed to no avail.

> Yup. When I plug the TT in using the USB cable supplied, XP reports it
> as a Tom Tom v4 having been connected.
>
> Having searched the archives of this newgroup on Google Groups and seen
> reports of HOME being stymied by software firewalls I also turned off
> the Bullguard firewall thats installed to no avail.

>On 2007-10-26 07:17:31 +0100, dave @ stejonda
> said:
>
>> Yup. When I plug the TT in using the USB cable supplied, XP reports
>>it as a Tom Tom v4 having been connected.
>> Having searched the archives of this newgroup on Google Groups and
>>seen reports of HOME being stymied by software firewalls I also
>>turned off the Bullguard firewall thats installed to no avail.
>
>Does it appear as a mounted drive?
>

>dave @ stejonda wrote:
>
>[...]
>>
>> Having searched the archives of this newgroup on Google Groups and seen
>> reports of HOME being stymied by software firewalls I also turned off
>> the Bullguard firewall thats installed to no avail.
>
>Im not sure if this is entirely relevant to your situation, but in order to
>use HOME, I had to completely uninstall my firewall. (Kerio). Merely
>disabling it didnt work.

>
>WRT TT support, dont hold your breath. They took five days to reply to my
>support request on this, and had completely misunderstood my query. They
>basically agreed that I needed to disable the firewall to use HOME,
>despite the information I had given them that this didnt work!

> In message , Chris Whelan
> writes
>>dave @ stejonda wrote:
>>
>>[...]
>>>
>>> Having searched the archives of this newgroup on Google Groups and seen
>>> reports of HOME being stymied by software firewalls I also turned off
>>> the Bullguard firewall thats installed to no avail.
>>
>>Im not sure if this is entirely relevant to your situation, but in order
>>to use HOME, I had to completely uninstall my firewall. (Kerio). Merely
>>disabling it didnt work.
>
> Ive now tried it having not just turned off but disabled the Bullguard
> firewall and rebooted. HOME still cant see it.
>>
>>WRT TT support, dont hold your breath. They took five days to reply to my
>>support request on this, and had completely misunderstood my query. They
>>basically agreed that I needed to disable the firewall to use HOME,
>>despite the information I had given them that this didnt work!
>
> And that was all they offered??? OMG!!!
>
> I have had a response from TT support - telling me how to reset the ONE
> & remove the Hardware Devices entry and providing a little program to
> remove the TT Registry entries before reinstalling HOME.
>
> Having done all that and disabled my firewall it still doesnt work. :(
>
> I await TTs next suggestion with patient anticipation.